Terms and Conditions

Privacy and Confidentiality

I understand that the work I provide is personal and requires a high level of trust. Your confidentiality is always my top priority. As a member of the Association of Professional Declutterers and Organisers (APDO), I adhere to their Code of Ethics, which sets out clear expectations of confidentiality, honesty, and integrity. You can read APDO’s Code of Ethics here.

Data Protection

Your personal details will never be shared with third parties and are used only in relation to the services you have contracted. I am registered as a sole trader with the Information Commissioner’s Office. For more information, please see my Privacy Policy.

Insurance

I carry full public liability and professional indemnity insurance to give you peace of mind.

Deposit and Payment Terms

I offer a free 30-minute initial consultation, in person, online, or by telephone. If you decide to go ahead and book my services, my standard rate is £40 per hour, with a non-refundable 50% deposit required to secure your booking. The remaining balance is payable at the end of each session. Payment can be made via BACS or cash.

Session length is agreed at the time of booking. If you request to extend a session, additional hours will be charged at the standard rate.

Cancellations

Either party may cancel a session due to unforeseen circumstances. Please give as much notice as possible, ideally 24 hours. Late cancellations are difficult to fill and may result in additional admin time and loss of income. I am happy to reschedule sessions at no extra charge. If you cancel at short notice and I cannot fill the slot with another client, I reserve the right to retain the 50% deposit.

By making a booking and paying your deposit, you are agreeing to these Terms and Conditions.

Digital Products

All downloadable guides and digital products on my website are non-refundable. They’re designed for your personal use, so please don’t share, copy, or resell them. If you have any trouble downloading a product, just get in touch and I’ll be happy to help.